> Client Background

The professional audit firm was already availing outsourcing services from another service provider , however the firm was facing below mentioned issues with the existing partner:

• Audit quality was not up to their expectations.
• The workpapers were either incomplete or had insufficient information.
• Poor communication.
• Not taking up ownership with the client.
• Poor coordination with the client.

Thus, the professional services were looking for a trusted partner, to collaborate with and build ongoing valuable relationships, which caters to their needs and lives up to their expectations. ISSC was engaged with the professional firm to assist them and add value to their audit practices.

> Scope Of Work

As the client began to use services from ISSC initially along with existing provider , ISSC gains upper hand in the initial few months of the association with respect to the below mentioned areas:

• Framing an Audit Strategy.
• Audit quality and documentation appropriateness.
• Evaluation of results and having proactive solutions.
• Suggesting innovative techniques to traditional audit approaches being currently utilized.
• Liaisoning with end clients.
• Timely communication of audit progress and any significant key issues identified.

> Value Added

Building quality collaborations and relationships with our client is what our company thrives for. We always put in our best efforts to provide value for money and exceptional services to our clients, which is exactly what we did in the discussed case. Thus, the final outcome to our client leads to improvement in the following areas:

• Quick turnaround of the tasks provided to our team.
• Ownership of the areas and engagements allocated to us.
• Above expectation communication with the onshore teams to make them consistently updated for the work progress and any key issues identified as they were identified.
• Making things easy for the onshore teams to conduct remote reviews with exemplary documentation.
• Technical expertise on key complex areas.